VIRTUAL VISITS
Connect with Providers Virtually
Virtual visits offer a convenient, secure way to meet online with your mental well-being provider, eliminating the need for in-person visits. You can connect with your provider from the comfort of your home, work, or any other preferred location in Minnesota through Teams or Zoom, using any webcam-enabled device.
Benefits of Virtual Visits
- No transportation time or costs
- Reduced time away from work or home
- Convenience in scheduling
- Better access to mental health care for clients in rural areas
- Reduces the stigma barrier
Getting Started with Virtual Visits
- Receiving Your Invitation:
- You will receive an email or text with an invitation to your Teams/Zoom video visit appointment.
- The best way to access the meeting is to click on the link in your invitation.
- Alternatively, you can go to live.com/join and enter the meeting ID and password provided.
- Joining Your Appointment:
- When it’s time for your appointment, go to live.com/join or open the Teams app and select “Join a Meeting.”
- Enter the meeting ID provided and select an audio option.
- You will be in the virtual waiting room until the provider arrives and admits you into the session.
- During the Appointment:
- At the start of each session, the provider will ask you to verify your address, phone number, and location.
- If you are disconnected, the provider will restart the meeting and ask you to rejoin.
- If disconnected a second time, the provider will call you to complete the appointment via telephone.
- Before Your Visit:
- Please complete our intake paperwork prior to your virtual visit.
For instructions on using Teams on your computer, tablet, or smartphone, please visit the Teams Link here: Click Here
For most appointments, the only difference is that your provider will be on a video screen. In some instances a provider may recommend in-person visits. Please connect with your provider to discuss together the best option for you.
Virtual visits typically cost about the same as an in-person visit. We encourage you to contact your insurance provider to verify what is covered.
No. Your privacy is very important to us. Our virtual visits are never recorded. They are HIPAA compliant and encrypted to protect your privacy.
You’ll want to discuss this with your provider before inviting additional family members or support to join you during your visit.